RETURN POLICY: We are always proud of the quality of our products. If you are dissatisfied with your purchase, you may return the product in its original, unused condition with tags attached within 5 days of receiving it. Please e-mail or call us first to obtain a return authorization number or your return will not be accepted. Returned items will be inspected, if determined unused and in new condition, customer will receive a refund of the purchase price less shipping costs & handling fees, less a 20% restocking fee. You may use a shipping method of your choice at your own expense for return. However, we strongly recommend using a traceable shipping method, a carrier such as UPS, Fedex who provides tracking information. The U.S Post Office also offers delivery confirmation at a fee. Please note that all special, promotional, clearance items are final sale and not refundable. Kindly allow up to 14 business days from the date the return is received at our warehouse to process your return credit.
DEFECTIVE RETURN: Defective items claimed need to be returned in original package, or it will be identified as misuse defect. No credit will be issued. We will only issue in-house credit for such damaged returns.

DAMAGED / OPENED BOX UPON ARRIVAL: If you find the package is damaged or opened while receiving it, report to the carrier's driver immediately. So the driver will have the record of your claim. Customer will have to contact carrier's claim department to file a claim for any lost or damaged items. We are not liable for the carrier delays, lost and damage during transportation.

REFUSALS OR UNDELIVERABLE ORDERS: Customer pays a 30% processing & restocking fee as well as shipping costs from us to you and back to us as a result of refusals or undeliverable.

CANCELLED ORDERS: Orders cancelled after 5 days, and with out material shipping out are subject to a 5% administrative fee.

PLEASE NOTE THAT BY ORDERING THROUGH US, YOU HAVE AGREED TO THE TERMS AND CONDITIONS OF OUR RETURN POLICY.